FAQs

After having placed an order, customers can get in touch with us by visiting the ‘Contact Us’ page and selecting Support. Our Support team is ready to assist customers around the clock.

Shipping charges and delivery fees apply to customers placing orders from outside the US. All necessary details will be displayed to customers before placing an order. Additionally, we send a confirmation email before shipping orders to ensure secure and on-time deliveries.
With regards to customs duties and taxes, customers are liable to pay the applicable charges. In no way can Panache be held responsible or asked to bear customs duties, shipping fees, and delivery charges. Such shipment charges are to be borne by the recipient of the shipment, i.e. the customer.

When you’re notified of a failed transaction on our website, the following reasons are usually why payment failures occur:
• When the payment information entered is incorrect/incomplete
• The 16-digit account number entered is incorrect
• Your credit/debit card has expired
• When the card security number (CVV) entered is incorrect
When your payment gets declined or rejected, you are requested to verify the above details. If all payment information provided is correct and the transaction failure still persists, you can get in touch with the Support team at customerservice@panache-tes.com.

For the best results, we advise professional dry cleaning services to wash and dry embroidered clothes and garments that are hand-woven.

To ensure that our high-quality garments offer the perfect fit and style for customers, Panache offers basic alterations within three months of making a purchase. After the purchase period crosses three months, additional charges for alterations will be levied.